Prices

All Prices quoted include VAT at the current rate and are in UK Pounds Sterling. Prices in other currencies are available on request

Note: International customers may be subject to import duties, fees and taxes, which are levied after a shipment reaches their country. If a shipment is rejected because of customs clearance charges or refusal to accept delivery, the customer will be responsible for any fees incurred, including international shipment and handling

Returns Policy

Articles are accepted for credit or exchange if returned in a saleable condition within 14 days of purchase to our Customer Service Centre. A refund (including the original shipping costs) will be made to the Purchaser upon request if payment has been received. All returns must be made by Special Delivery mail or courier service (to the customer’s account).

If you have any questions, please contact our Customer Service Centre.

Shipping Times and Rates

All orders will be shipped by APC Couriers or Royal Mail Special Delivery for £ 7.50 or a superior service as selected during the checkout process. Please allow up to 7 business days for standard UK delivery

Please note that the Recorded Delivery service option has been withdrawn as several packages have not reached their destinations using this service and the Insurance with the Recorded Delivery Service does not cover jewellery items.

All mainland UK deliveries will be made via APC Couriers, other UK destinations (Northern Ireland, Channel Islands, Isle of Man etc) will be delivered by Royal Mail Special Delivery.

Notes: All our charms are handmade and sourced from craftsmen in the Far East so, from time to time, we may experience delays in stock delivery. If so, a representative will contact you to discuss delivery times or alternative solutions.

You may verify the status of your order and shipment either online or by contacting our Customer Support Centre

Currently, we are only able to accept on-line orders to shipping addresses within the UK. For overseas shipments, please contact our Customer Support Centre directly to discuss shipping costs and methods.

Customer Support Centre:
Telephone:  +44 (0)1244 391 768 / 9
Facsimile:    +44 (0)1244 391 759
Email:          support@chlo-bo.co.uk

Office hours are 9.30 to 19.00 GMT Monday through Friday
Returns Address: Chlo Bo LLP, Oakbase House, Trafford Street, Chester CH1 3HP

Privacy Policy

All information provided by you will be treated in the strictest confidence and not divulged to any third party for any reason. The information will be stored on our Web servers located in the UK which does automatically monitor your domain name (not your email address) and records your browser and platform type only.

Any information provided by you is securely stored on our server and is presented to you on successful login. All of this information (including passwords) may be updated or changed only by you. No payment information (e.g. credit card details) is retained by the server. If you have subscribed to the Newsletter option, we may contact you to advise you of special offers, new products, events and services which may be of interest to you.

If you wish to have this information removed from the server, then contact Customer Support by email requesting this (using the email address recorded on the server) and a confirmation email will be sent to confirm its deletion.